vijl Frequently Asked Questions

The minimum age to register and play at vijl is 21 years old. This is a strict requirement under Philippine gaming law. vijl verifies the age of every player during the KYC (Know Your Customer) process. Any account found to belong to a player under 21 will be immediately suspended and any funds returned. vijl takes underage gambling very seriously and has zero tolerance for violations of this rule. 21+

vijl's KYC process requires the following documents to fully verify your account:

• Proof of Identity: A valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID.
• Proof of Address: A recent utility bill, bank statement, or government document showing your current address in the Philippines.
• Proof of Payment Method: A screenshot or photo of the GCash, PayMaya, or bank account you use to deposit at vijl.

vijl typically completes KYC verification within 24–48 hours of receiving your documents. You will be notified by email once your vijl account is fully verified.

No. vijl strictly allows only one account per player. Creating multiple vijl accounts is a violation of vijl's Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have forgotten your vijl login details, use the password reset option on the vijl Login page or contact vijl support for assistance.

To reset your vijl password, go to the vijl Login page and click "Forgot Password." Enter the email address associated with your vijl account and vijl will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your vijl account, contact vijl support via live chat for further assistance.

vijl accepts a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier

All transactions at vijl are processed in Philippine Peso (₱). vijl is continuously working to add more payment options for Filipino players. Check the vijl cashier page for the most up-to-date list of available methods.

Most vijl deposits are processed instantly. GCash and PayMaya deposits typically reflect in your vijl account within seconds. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes depending on your bank's processing times. Over-the-counter deposits via 7-Eleven or Cebuana may take up to 2 hours to be credited to your vijl account. If your deposit has not appeared after the expected processing time, contact vijl support with your transaction reference number.

To withdraw from vijl, log in to your vijl account and navigate to the cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. vijl processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours. Bank transfers may take 1–3 business days. Note that your vijl account must be fully KYC-verified before withdrawals can be processed.

vijl sets minimum and maximum withdrawal limits that vary by payment method. As a general guide, the minimum withdrawal at vijl is ₱200 and the maximum single withdrawal is ₱500,000. Players with VIP status at vijl may have higher withdrawal limits. For the exact limits applicable to your vijl account and chosen payment method, refer to the cashier section of your vijl account or contact vijl support.

vijl does not charge any fees on deposits. For withdrawals, vijl does not impose its own processing fees, but your bank or e-wallet provider may charge their own transaction fees depending on your account type and the amount being transferred. vijl recommends checking with your payment provider for any applicable fees before initiating a withdrawal.

vijl offers a wide variety of games designed for Filipino players, including:

• Slots: Hundreds of slot titles from leading game providers, including themed games like Fortune Snake and Dragon Gate.
• Live Casino: Live dealer games including baccarat, roulette, blackjack, and sic bo streamed in real time.
• Bingo: Online bingo games with multiple rooms and prize pools.
• Sports Betting: Bet on PBA, NBA, UFC, boxing, football, and more.
• Sabong: Online cockfighting betting for Filipino players.

vijl regularly adds new games and features to keep the experience fresh and exciting.

vijl offers a range of bonuses and promotions for both new and existing players. Common vijl promotions include welcome deposit bonuses, free spins on selected slots, reload bonuses, and cashback offers. All vijl bonuses come with wagering requirements — this means you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Full terms and conditions for each vijl promotion are available on the vijl promotions page. vijl recommends reading the bonus terms carefully before opting in.

Yes. All games available at vijl use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. vijl's game providers are independently audited by recognized testing laboratories. Live dealer games at vijl are streamed from professional studios with trained dealers and are subject to the same fairness standards. vijl is committed to providing a transparent and trustworthy gaming environment for all Filipino players.

Yes. vijl is fully optimized for mobile play. You can access all vijl games directly through your mobile browser on Android or iOS without needing to download a separate app. The vijl mobile experience is designed to be smooth and responsive, whether you are playing on a smartphone in Manila, Cebu, Davao, or anywhere else in the Philippines. vijl's mobile platform supports all the same features as the desktop version, including deposits, withdrawals, live chat support, and account management.

vijl uses industry-standard SSL/TLS encryption to protect all data transmitted between your browser and vijl's servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. vijl complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. For full details on how vijl handles your data, please review vijl's Privacy Policy.

If you suspect that someone has accessed your vijl account without your permission, contact vijl support immediately via live chat or email at [email protected]. vijl's security team will temporarily freeze your account while the situation is investigated. In the meantime, change your password immediately using the vijl Login page. vijl recommends using a strong, unique password for your vijl account and enabling any available two-factor authentication options.

vijl does not sell or rent your personal information to third parties. vijl may share limited data with trusted service providers who assist in operating the vijl platform — such as payment processors and KYC verification services — but only to the extent necessary to provide those services. vijl may also disclose information when required by Philippine law or regulatory authorities. Full details are available in vijl's Privacy Policy.

vijl makes it easy to set spending controls directly from your account dashboard. Log in to your vijl account, go to the "Responsible Gaming" section in your account settings, and select the type of limit you want to set — daily, weekly, or monthly deposit limits or loss limits. Enter your preferred amount and confirm. Limit reductions take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period before they apply, giving you time to reconsider. vijl encourages all players to use these tools proactively.

If you feel you need a break from gaming at vijl, you can activate self-exclusion at any time. Go to the "Responsible Gaming" section of your vijl account settings and select "Self-Exclusion." Choose your preferred exclusion period — options range from 6 months to 5 years. Once activated, your vijl account will be immediately suspended and you will not be able to log in, deposit, or play for the duration of the exclusion. vijl will also stop sending you marketing communications during this period. If you need immediate assistance, contact vijl support directly via live chat. 21+

vijl encourages any player who feels their gambling may be becoming a problem to seek help immediately. In the Philippines, PAGCOR (Philippine Amusement and Gaming Corporation) promotes responsible gaming and provides resources for players who need support. vijl's own responsible gaming team is also available 24/7 via live chat and can help you activate self-exclusion or other protective tools on your vijl account right away. You can also email vijl at [email protected] for confidential support. For more information, visit vijl's dedicated Responsible Gaming page.